When you click the Play button in Heartopia on Steam, you’re asked to sign in using Google, Apple, or Facebook. The web browser opens, and the login appears successful. However, when you return to the game, the login does not complete, and you remain stuck on the sign-in screen.
If you’re unable to log in to Heartopia on Steam, follow the fixes below in order.
Fix 1: Disable Ad Blocker Extensions
Ad blocker extensions are the most common cause of this issue.
Steps:
- Open Google Chrome (or the browser used for login).
- Click the Extensions icon.
- Select Manage Extensions.
- Disable any ad blocker extensions.
Common extensions that cause issues include:
- AdBlock
- AdBlock Plus
- AdGuard
- AdBlocker for YouTube
- AdBlocker Ultimate
- Total Adblock
After disabling these extensions, try logging in again.
Important Note
Some users report that the ad blocker only needs to be disabled on the “Login Succeeded” page. When that page opens:
- Click the ad blocker icon
- Ensure Local Network Access is turned ON
- Allow any permission pop-ups
Once done, return to the game and click Retry if prompted.
Fix 2: Change the Default Browser
The browser used for authentication may be incompatible.
Try switching browsers:
- If using Brave, switch to Chrome, Edge, Opera, or Firefox
- If using Chrome, try Edge, Opera, Firefox, or Brave
- If using Microsoft Edge, try Chrome, Firefox, Opera, or Brave
Repeat the login process and see which browser works correctly.
Fix 3: Log In Directly via the Website
According to users on the Steam Community, logging in through the official website can fix the issue.
One user reported:
“Logging in via the website using my Apple account worked smoothly. After confirming permissions, I was immediately logged into the game.”
Try signing in through the Heartopia website first, confirm all permissions, then launch the game.
Fix 4: Restart Your PC
This sounds basic, but it works more often than you’d expect.
- Restart your computer.
- Launch Steam.
- Start Heartopia and try logging in again.
Conclusion:
The Heartopia login issue on Steam is usually caused by browser extensions, browser incompatibility, or blocked permissions. Disabling ad blockers and switching browsers fixes the problem for most users.
